Shipping policy

Shipping Policy

You can receive our products at any address within the Mexican Republic.

Shipping is free for all our customers via standard courier service on orders of $1,400 MXN or more.

Delivery will be made to the address provided by the customer, who agrees to provide a valid, traceable address within the Mexican Republic where the order can be delivered.

If the customer provides an address that cannot be located by the courier or if delivery cannot be completed due to reasons beyond MICELIA LABS’ control, we will contact the customer via the phone numbers provided to coordinate a new delivery.

If delivery is not completed after two attempts, the order will be returned, and the customer must pay for a new delivery service. We recommend that customers keep their phones available during the estimated delivery period or, if unavailable, leave the necessary authorizations for someone else to receive the order.

During the rainy and hurricane seasons, customers will be notified via WhatsApp or email of any possible delivery delays, as we prioritize the safety of our staff and the care of our merchandise.

We do not ship to P.O. boxes.

Shipping Method and Schedule

Once the purchase process is complete, our distribution center will process the order on the next business day.

Once the order is complete, the customer will receive a confirmation email with the order number, tracking number, the name of the courier company, and a link to track the package.

After the package is delivered, the customer will receive an email confirming successful delivery.

MICELIA LABS is not responsible for lost or stolen packages if the courier company has confirmed successful delivery.

The address entered by the customer during the payment process will be used for delivery. MICELIA LABS is not responsible for delivery issues caused by omissions or errors in the data provided by the customer.

We recommend reviewing the Terms and Conditions and the Privacy Policy of the shipping company, whose name will be provided with your order.

Estimated Delivery Time:

  • Mexico City and metropolitan area: 1 to 3 business days, depending on purchase time and operational workload.

  • Rest of the country: 3 to 5 business days.

For any order-related inquiries, please contact us at: contacto@micelialabs.com